Payment provider
Stripe processes checkout, payment details, invoices where available and the customer portal. Goavela receives subscription and customer identifiers and status updates from Stripe.
Price, currency, interval and tax
Before checkout, Goavela displays the selected plan’s price and currency. Paid plans renew at the billing interval shown at checkout unless cancelled. Taxes may be added, included or collected where applicable; the final Stripe checkout page shows the amount due before you confirm payment.
Renewal
Subscriptions automatically renew for successive periods until cancelled. Stripe charges the payment method on file at the start of each renewal period. Plan features and AI-credit allowances may reset on the schedule described in the app.
Cancellation and downgrades
Use “Manage Subscription” in Settings to open Stripe’s customer portal. Unless checkout or the portal states otherwise, cancellation or a downgrade takes effect at the end of the paid billing period, and access continues until then. Cancelling a subscription does not automatically delete your account or trip data.
Refunds and withdrawal rights
Payments are not automatically refundable merely because you did not use the service. Refund eligibility depends on the checkout offer, applicable law, service failure and any mandatory consumer cancellation or withdrawal right. Where a mandatory right applies, it overrides these terms. Contact support with the charge date, plan and reason; no outcome or timeframe is promised until the request is reviewed.
Price or plan changes
Future prices or plan features may change with notice appropriate to the circumstances and applicable law. A change will not alter an already-paid period unless the user expressly agrees or law permits it.
Account deletion
If you have an active paid plan, first manage or cancel it in Stripe’s customer portal, then submit an account-deletion request in Settings. A deletion request alone does not cancel Stripe billing.
Questions
Use Contact & Support. Also review the Terms of Use and Privacy Policy.